Michael manages client relationships at all levels. He works with major clients who have multiple property portfolios, assisting with growth, yield and disposal strategies, with the goal of maximising portfolio value.
He also works with clients as an investor buyers advocate, assisting them to identify profitable additions to their portfolio, and heads up strategies for corporate and professional clients.
With more than 30 years’ experience in the real estate industry and as a licensed valuer, Michael’s passion and commitment to delivering strong client results epitomises the Vivid culture of customer service excellence on every level.
Phil is responsible for the overall management of the Group, primarily focusing on the sustainable expansion and development of the business, with the underlying principle of delivering exceptional service and value to clients.
With a passion for constant development and improvement, he continues to drive ongoing initiatives to enhance Vivid’s service offering and the quality of its operational service delivery. Phil’s ultimate goal is to establish a company culture of excellence where every client receives the ultimate customer service experience at each and every touch point. This is a core value at the heart of Vivid Property, setting us apart from other service providers.
Director of Operations & Agency Licensee
Janelle commenced her career in the real estate industry in 2000, having started as a sales representative, she quickly gained a passion for our fast-moving and high-energy industry.
Throughout Janelle’s career, she has gained extensive experience across all facets of the property industry, excelling in the results she has delivered and achieving multiple state and international awards along the way.
One of Janelle’s core strengths is her commitment and ability to continually evolve with the ever-changing landscape of the property industry through the delivery of progressive operational improvements and the effective utilisation of new technology. When combined with her capacity in the leadership of large-scale teams, it is easy to see why she has such a proven track record in the delivery of exceptional results backed by unsurpassed standards of customer service.
Janelle holds a current Triennial Certificate and is a qualified Strata Manager. She has a real passion for the delivery of exceptional results and customer service excellence which runs to the very heart of the Vivid culture.
Group Commercial Manager
Chris is a chartered accountant, and in addition to his role as Group Commercial Manager he is also Company Secretary, responsible for the commercial management, management accounting and reporting functions of the business.
In a nutshell, his role is to ensure that as a business we are appropriately resourced and stay financially fit and healthy. This allows us not only to maintain but improve our service delivery through continued investment in our people, equipment, systems and processes.
We love Chris – he pays our people for all their hard work to support our customers and the delivery of our services.
Group Customer Service Manager
Tia heads up the property management operation and is ultimately responsible for service delivery and quality. She has had an extensive real estate career, is a licensee in her own right, and is passionate about delivering market leading results and an outstanding consumer experience to our clients.
Committed to a culture of continual operational development, improvement and innovation, Tia has an impressive track record, extensive experience and knowledge. She has a ‘lead from the front’ management style, which is essential in the continual monitoring and development of our steadily expanding operational delivery team.
Tia proactively canvasses client feedback on the hunt for good, bad and indifferent. This is invaluable in developing and improving our services, operations and operational delivery as we strive for ultimate customer satisfaction.
Service Delivery Manager
Sarah’s passion for Property Management and alignment with Vivid’s core values of exceeding customers’ expectations is the perfect fit for her Onboarding and Service Delivery Manager role.
Having worked in the industry for over 13 years, Sarah brings a depth of experience in many areas of Real Estate, including Trust Accounting, Property Management and team leadership.
Business Development Manager
Shona Hall is a dedicated and dynamic professional, with a specialisation in Property Management.
As the Business Development Manager at Vivid Property Perth, Shona takes the helm in driving growth and building lasting relationships. Her role encompasses not only the strategic aspects of business development but also a hands-on approach in guiding clients through every stage of their property investment endeavors. From identifying prime investment opportunities to navigating the complexities of Property Management, Shona’s expertise ensures a seamless and rewarding experience.
Whether you’re an interstate investor seeking guidance in a competitive market, an experienced investor looking to expand your portfolio or an investor commencing your journey, Shona Hall is the advocate you can count on. With her at your side, you gain a dedicated ally who is driven by your success and armed with the knowledge and expertise to make your property investment dreams a reality.
New Business Support Manager
In her role as a Business Support Manager, Saiesha demonstrates a high level of professionalism, integrity, and dedication. With a keen focus on the acquisition and disposal of properties, she takes immense pride supporting her team to deliver exceptional service to clients and consistently strives to surpass their expectations.
Commencing her career in real estate in 2015, Saiesha has amassed valuable experience working with two established agencies in Auckland, New Zealand. Currently settled in Perth,
Saiesha brings her passion to foster strong working relationships and fervor to stay up-to date with the latest industry trends and best practices, allowing her to provide innovative solutions and recommendations that enhance client satisfaction.
With Saiesha’s commitment to excellence she embodies the genuine, vibrant Vivid culture and its values in all aspects of her work.
Support Services Manager
Tom is responsible for our exceptional support services team, which enables Vivid to deliver a unique level of service quality to customers. Tom and his team oversee the on-boarding of all new landlord customers, properties and tenants. This ensures everything is effectively established and maintained on an ongoing basis, delivering a consistent and reliable service to our customers.
The support services team is vital to provide our Property Managers more time to focus on front line service for their Landlord and Tenant clients, and reduces the demands on individual property managers.
Tom is also a fully qualified accountant and has long standing experience in both managed service and service support businesses. He is highly focused on fast, effective and quality service, which runs to the heart of the Vivid culture of delivery and customer service excellence.
Michele is often a first port of call for new tenants. As a service-focused individual, our customers can always be assured of a warm welcome from Michele, who always takes the time to help tenants secure the right property.
She takes great pride in achieving prompt leasing turnaround and maximising results for our landlord clients. You’ll always find her working out of hours to increase accessibility for potential Tenants to achieve great results for tenants and landlords alike.
As a true advocate of the Vivid culture for customer service excellence, Michele’s real estate experience began in London in 1984 and has been followed with an exceptional career in customer service management roles. Her dedication to customer service shows in the exceptional and unparalleled award-winning results and service delivered by Vivid’s leasing function.
Yohanna (Jo) Palmer
Team Leader / Senior Property Manager
From a managed services background, Jo moved into property management in 2012. She has extensive experience and knowledge, and attained some very impressive performance credentials, winning multiple awards for achieving market leading results.
She is highly dedicated, organised, meticulous, and committed to delivering outstanding results and the ultimate customer service experience to both landlords and tenants.
Jo is a true team player and continues to be actively involved in the operational development and evolvement of the business. She also undertakes specific training and development within the property management team. Jo is passionate about doing things right, and committed to people development, training and continuous improvement.
Team Leader / Senior Property Manager
Tina is no stranger to real estate having been working in the industry for over 20 years. This extensive experience means that she brings a wealth of knowledge to the role in all areas of property management.
Tina’s commitment and devotion to her job are unrivaled and she goes above and beyond to achieve excellent results for all of her clients. In her spare time, she enjoys keeping fit and traveling as much as possible.
Senior Property Manager
Born and bred in Perth, Cherie loves everything that this beautiful city has to offer. A true advocate of good old fashioned service, she is very hardworking with the knowledge and experience required to get the job done. Clients can expect great service, professionalism, and positivity.
Cherie entered the world of real estate in 2011 as a sales agent in the Southern suburbs of Perth where she spent 5 years before finding her niche in property management. In her spare time, she enjoys spending time with family and friends.
Senior Property Manager
Kristy joins Vivid with over 10 years of experience in managing properties; having worked across Australia in varied markets, her depth of knowledge in industry trends is extensive.
Kristy prides herself on maintaining a high level of communication with her clients; her bubbly, easy-going personality is a perfect fit for Property Management.
Senior Property Manager
Stacey commenced her real estate career in 2002, working her way up from a Receptionist to a Senior Property Manager.
Stacey has joined Vivid with more than 20 years’ wealth of experience as a Property Manager. Stacey’s strong commitment and dedication ensure her property portfolio runs as smoothly as possible.
If you need to discuss any issues or concerns you may have about your investment property or tenancy, Stacey is your first point of call.
Senior Property Manager
Alecia has a broad real estate knowledge and a passion for helping her clients achieve the best results. Her Real estate career began in 2014 when her attention to detail and highly organized tributes saw her become well-versed in Administration, Property Management, and Sales.
With excellent customer service and a caring personality, you can be sure that your asset will be well looked after in her hands.
Alecia loves to spend time with her two young children when she is not working.
Jasmin commenced in the Real Estate industry in 2011 as an Administration Support Assistant; after spending several years learning the administration side of the business, Jasmin gained her registration in 2017 to commence her journey into Property Management.
Jasmin prides herself in ensuring she delivers a high level of communication; her strong foundation in administration ensures she is organised and meticulous, making it advantageous to build strong relationships with her clients.
Rhonda (Ronnie) Sundo
Trust Account Manager
Ronnie has worked in the real estate industry since 2003 and has been with the company since 2006. With a background in finance and accounting, her knowledge of the Residential Tenancies Act and its associated legislation is exceptional and has seen her win several property management awards and accolades along the way.
Part of our support services team, Ronnie’s role oversees trust accounting, controls and compliance, as well as the management of other specialist areas. Her formidable eye for detail, drive for accuracy and passion to deliver excellence in everything she does makes her an exceptional asset in the delivery of services to our customers across the board.
Sam works in our support services team and is often providing front line support services to both Owners and Tenants, as well as to the Property Management team. Having been with the business since 2014 she has a wealth of experience and knowledge.
Sam is highly motivated, positive and passionate about her work and has a real commitment to deliver excellence in everything she does. The chances are, whether you are an Owner or a Tenant, you will no doubt deal with Sam from time to time, and you can rest assured of a warm welcome and efficient, effective service.
Leasing Services Coordinator
Having spent the past nine years in retail, India has joined Vivid with a strong understanding of what it takes to excel in customer service, a skill set that aligns perfectly with Vivid’s core values. We are excited to have India commence her real estate journey with us and look forward to her progressing into a property manager in the coming years.
Team Leader / Field Team
James has been with the company since 2018 and works with the property management team conducting property inspections. Chances are, if you’re a Tenant, you’ll meet James at some stage. He is always polite, courteous and respectful and prides himself on the quality of his work. James is regularly the recipient of exceptionally positive feedback.
Customer Service & Leasing Representative
Tanya provides front line customer service as well as showing properties for lease to prospective Tenants. If you’re visiting our Willetton office, you will most likely be greeted by Tanya. With her passion for providing outstanding customer service, backed with her solid experience and knowledge, you can rest assured you’re in safe hands.
Tanya’s real estate career began in 1993, and has encompassed property management, sales and corporate real estate roles. She is a solid ambassador of the business and strives to deliver exceptional outcomes for her customers.
Support Service Assistant
Nour has a passion and commitment to delivering a high level of service to clients and is commencing her real estate journey with Vivid Property. The chances are, whether you are an owner or a tenant, you will no doubt deal with Nour from time to time, and you can rest assured of a warm welcome and efficient, effective service.
Support Service Assistant
Sherryn has a passion and commitment to delivering a high level of service to clients and is commencing her real estate journey with Vivid Property. The chances are, whether you are an Owner or a Tenant, you will no doubt deal with Sherryn from time to time, and you can rest assured of a warm welcome and efficient, effective service.
Property Inspection Officer
Josh works with the property management team conducting property inspections. Chances are, if you’re a Tenant, you’ll meet Josh at some stage. He is always polite, courteous and respectful and prides himself on the quality of his work. Josh is often the recipient of positive customer feedback.
Property Inspection Officer
Kyle works with the property management team conducting property inspections. Chances are, if you’re a Tenant, you’ll meet Kyle at some stage. He is always polite, courteous and respectful and prides himself on the quality of his work. Kyle is regularly the recipient of positive feedback.
Property Inspection Officer
Danielle works with the property management team conducting property inspections. Chances are, if you’re a Tenant, you’ll meet Danielle at some stage. She is always polite, courteous and respectful and prides herself on the quality of her work. Danielle is regularly the recipient of positive feedback.
Customer Experience Manager
James has extensive experience in customer service including the measurement of performance and customer satisfaction gained through 25 years in managed services.
In his role at Vivid, he is responsible for monitoring customer satisfaction and experience making an invaluable contribution in our strive to consistently deliver exceptional results combined with exceptional customer service experiences.
Through the effective monitoring of customer satisfaction we are consistently making ongoing improvements in the delivery of our services based on invaluable customer feedback. James plays a significant part in ensuring that this process is effective and that customer feedback is effectively utilised in the future development of the organisation.
Client Sales Advisor
In Lucinda’s role as Client Sales Advisor, she is an integral part of the Client Sales Team; she handles, coordinates and manages all landlord sales-related enquiries and provides support to the Client Sales Manager.
Lucinda has been in the industry for 12 years; she brings a wealth of knowledge and experience in sales and Property Management and an enthusiastic energy to our Client Sales Team. She is highly motivated, service orientated and always goes above and beyond to make every part of the sales journey smooth and stress-free for our clients.
Client Sales Manager
Jennifer believes that being genuine, honest, and transparent is the start of any great relationship, and her many happy clients would agree. With the natural ability to easily relate to people from all walks of life, Jennifer has built a reputation for delivering the best price with the least amount of stress.
An upfront, honest, and service-driven professional, Jennifer is always ready to go a step beyond the average real estate agent. It’s an approach that has seen her develop a proven track record in real estate sales in various suburbs across the Perth metro area.
A highly trained customer service specialist, having previously worked for Ansett Australia and Emirates Airlines, Jennifer is passionate about providing the same service levels to her real estate clients.
When she’s not selling real estate, Jennifer’s investing in it, a passion she’s had for the last 30+ years. Currently living in Victoria Park with her husband Russell and “fur children” Georgia, Mishka and Truffle, Jennifer is often found with friends and family, dining out, travelling, and cooking.
Senior Sales Consultant
If you are thinking of Buying, Selling or Leasing a property you might like to consider talking with Andrew Johns. Andrew started his career in real estate in 1991 and specialised in selling residential property around the southern suburbs of Perth. In 1997 Andrew purchased his first real-estate office which soon became one of the leading franchise offices specialising in residential sales and leasing.
Shortly after that, Andrew then developed the brand for one of the leading settlement agents and finance businesses under the same franchise group.
As the other businesses expanded Andrew then sold the multi ‘award winning’ office in Kardinya that he owned for 10 years and focused on growth of the settlement and finance business. After a few years Andrew opened another office in Fremantle before selling the settlement and finance business.
Now joining Vivid with 23 years in the industry, Andrew has experienced many different types of markets and helps thousands of customers buy, sell and lease all types of property. It is hard to find an agent with such a successful track record in delivering real results to clients.
You could say that Real estate is in Olivia’s blood: beginning her real estate career folding letters and dropping mailbox letters from the early age of ten; helping her grandmother, father, and mother with small (but important) jobs in the family businesses that would sow the seed in her mind of “what I want to be when I grow up”. Slowly but surely, as she grew older, the jobs and responsibilities became more and more significant as her skills developed; until she finally decided to become a registered agent in 2020.
For Olivia, the greatest reward of all is knowing that she has been able to sell a clients most prized asset for the best price possible; knowing that all sellers and buyers are walking away with a smile.
Olivia believes that relationship/trust building and feedback is the key to surviving in Real Estate; when you can look any feedback received (whether it be good or bad), and adapt to reflect the best version of yourself, that’s what really matters!
So, if you are looking for a committed, driven & honest Real Estate Agent, call Olivia today!
Her youthful energy, maturity and skills/knowledge will give you the edge over many of her competitors.
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