1. Advise the caller ‘Thank you for enquiring with us; let me get some information, then I can ensure that I get you through to the right person ’
2. Understand their needs and enter details in the form below
3. Establish who the appropriate person is to assist them
4. Finally, submit this form and pass the call to the appropriate person. If they are unavailable; let the caller know they will receive a call back as soon as they become available

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